We are Novus.
Based in an old corn mill in the Cheshire countryside, we have run a boutique specialised IT consultancy for over 20 years. In 2021, we were acquired by CAE Technology Services, who are one of the leading UK technology providers.
Partnering with technology providers such as Microsoft, HP and Cisco, we’ve helped schools, Public Sector bodies and private sector clients navigate complex IT challenges.
We pride ourselves on our deep expertise in Microsoft technology and our customers see us as a genuine extension of their IT team.
The support from Novus is brilliant, I would consider their support team as an extension of our team. With pressure on service availability it’s great to know that our support requests are dealt with in a professional, efficient and timely manner.
Bury Grammar School
“The difference with Novus is that I can always get hold of someone knowledgeable. I don’t have to log a support ticket, I can phone up real people who I know well if we’re stuck or need assistance. ”
Gartree High School
I’m really happy with the Novus RDSH implementation, their hard work and their detailed project handover. The changes to our infrastructure are already having a significant and sizable impact on improving our operation.
Pleckgate High School
Read our case study with Gartree High School
When Gartree High School’s onsite SAN (Storage Area Network) device started flashing with an error light a few days before Christmas, their Network Manager, Stephen Adams, went through the usual troubleshooting issues to fix it. Nothing else seemed out of the norm, and at that point, the school wasn’t concerned.
Fast forward a few hours, and Leicestershire Police’s Online Fraud and Cyber Crime unit were on site, helping the school recover from a major ransomware attack.
Despite having a support contract in place with a leading IT provider, because it was Christmas week, no one was available to help.
Stephen Adams, Gartree’s Network Manager, was given the name of Novus by a fellow education IT professional as someone who might be able to help in a desperate situation like this.
In the days leading up to Christmas, Novus’ Managing Director, Donald Allison, got on the phone to Stephen, to provide Gartree with advice and support about the next steps to take.
“Gartree were not one of our clients, but we know from experience with other schools how stressful it can be for in-house IT teams in situations like this,” commented Donald. “We’ve seen first-hand the pressure that IT Managers in schools are under when a cyber attack occurs. And, in many schools, there’s just one IT Manager or contact bearing the brunt of the fallout. We knew we had to help.”